Product care
Product Safety & Quality Reports
A clear route for complaints, quality concerns and suspected adverse events
This is not an emergency service. If an animal may need urgent care, contact a veterinarian or emergency veterinary hospital immediately.
What to report
Contact us about a suspected adverse event, unexpected response, product defect, packaging or labeling issue, damaged or contaminated product, or another quality concern involving a Nucli product.
What to include
- Your name, email address and phone number.
- Product name, package size, lot number and expiration date, if available.
- Animal species, age and approximate weight.
- A factual description of what happened and when.
- Other products or medications used around the same time, if known.
- Your veterinarian’s name and contact information, if available.
Keep the product, packaging and any remaining contents unless a veterinarian or Nucli representative instructs otherwise.
Privacy and follow-up
Information is used to investigate the report, follow up with you or your veterinarian, maintain appropriate quality records and meet applicable reporting obligations. See the Privacy Policy for more information.