Terms & Conditions

1. Our agreement with you

Nucli LLC operates shopnucli.com. In these terms, “Nucli,” “we,” “us” and “our” mean Nucli LLC; “you” means the person using the website or purchasing a product and, where applicable, the organization that person is authorized to represent. These Terms & Conditions govern website use, account access and orders, together with the product restrictions and commercial terms presented before purchase. Our Privacy Policy explains our information practices.

Review these terms before using the services or placing an order. When you accept them at checkout, you agree to comply with them. If you do not agree, do not order. You must be at least 18, have reached the age of majority where you live and have authority to enter this agreement. Buying on behalf of a business requires authority to bind that business.

2. Research Use Only — guests and B2C accounts

Designated peptide vials, tablets and bacteriostatic water are presented to guests and B2C customers as Research Use Only (RUO). RUO materials are supplied for qualified laboratory investigation and analytical work. They are not for human or animal consumption, administration, diagnosis or treatment.

A guest or B2C account is a customer-access category, not permission for personal use. You must have the training, facilities and safety controls appropriate to the material, or purchase for qualified personnel who do. A vial, tablet format, product name or placement in an equine or pet collection does not change the RUO restriction.

You must not inject, ingest, feed, apply or otherwise administer RUO material to a person or animal; use it for clinical or diagnostic purposes; or incorporate it into a food, supplement, cosmetic or treatment product. You must not promote or supply RUO material for those purposes. This sale does not authorize human-subject or animal clinical research.

3. Professional Use Only — approved professional accounts

Approved Licensed Veterinarian and General Professional accounts see Professional Use Only (PUO) labeling on the applicable products when signed in. PUO identifies a professional purchasing and handling audience. It is not an FDA approval, prescription status or independent legal authorization to use a product in a patient.

Professional account approval, professional pricing and PUO packaging do not establish safety, efficacy, sterility or suitability for administration. They do not remove an applicable research restriction or authorize prescribing, dispensing, compounding, diagnosis or treatment. A General Professional account does not confer a veterinary or other healthcare license.

Professional purchasers must independently confirm that the particular product, activity, facilities, credentials and any required regulatory or institutional approvals allow the intended work. Any separately authorized clinical investigation must meet its own requirements; these terms and account approval do not supply that authorization. Do not use a product when the intended activity is inconsistent with its restrictions or applicable law.

4. Which products these restrictions cover

The RUO/PUO provisions apply to products specifically identified that way on their product page, label or order. They do not automatically classify every item in the Nucli catalog as a research material. Finished PetBioLogix products, including the shampoo and pet chews, and other separately labeled products have their own product-specific instructions, warnings and intended-use limits. Follow those instructions; their presence in the same catalog does not authorize animal use of RUO materials.

Read the actual label, product documentation and applicable order details together. If they conflict, contact Nucli before use. Packaging illustrations may differ from the supplied package. Milligrams, micrograms, container capacity and pack quantity describe different attributes; none is a dosing or preparation instruction.

5. Account accuracy and fulfillment labels

Keep your contact, business and professional information accurate and protect your login. Tell us promptly about unauthorized access or a change in professional eligibility. We may request supporting information, review eligibility, limit access or decline an order when qualifications or intended use cannot be confirmed.

Sign in to the appropriate approved account before ordering. For applicable items, the order records the RUO or PUO labeling instruction used by fulfillment. Notify support promptly if the order confirmation or received label does not match your approved account and product. A label change must never be used to evade a product restriction.

6. Product handling, documentation and research resources

You are responsible for safe receipt, storage, handling, testing and disposal by trained personnel, with appropriate protective measures and instructions for others who may handle the material. Follow the product label and applicable safety documentation. Do not remove warnings or transfer restricted materials to an unqualified recipient. Resale, repackaging or relabeling of restricted materials requires Nucli’s prior written authorization and must comply with applicable law.

A Certificate of Analysis reports specified results for the identified lot. It does not establish regulatory approval, clinical effectiveness or fitness for an untested use. Match the product and lot number to the report; request missing documentation before relying on it.

Articles, research links and case studies are educational. They do not provide a patient-specific recommendation, create a veterinarian-client-patient relationship or establish that a catalog product can lawfully be used as described in a study. Research limitations and the original publication remain relevant. Consult the responsible licensed veterinarian about an animal’s care.

7. Orders, prices and payment

Products are offered only where ordering is available and lawful. Review the item, strength, quantity, audience designation, price and total charges before submitting an order. Professional discounts apply only when eligibility and the displayed offer requirements are met. A listing, account approval or automated receipt does not guarantee availability or acceptance.

We may correct errors, request clarification or decline an order for availability, payment, eligibility or legal reasons. We will notify you of a material order change and will not substitute a higher price without your agreement. If we cancel a paid order, the amount paid for the canceled items will be refunded. Use only a payment method you are authorized to use.

8. Shipping, cancellations and product concerns

Available delivery options, charges and any product-specific shipping or return conditions are provided with the purchase. Delivery estimates are not guarantees. Contact [email protected] promptly for a cancellation, delivery problem, incorrect item or damaged product. A cancellation request may not be possible after dispatch.

Keep the packaging, order number, lot details and relevant photographs when reporting a concern. Do not use a product with suspected damage, contamination or an incorrect label. Obtain return instructions before sending an item back. These terms do not impose an undisclosed return window, eliminate remedies for defective or misdescribed goods, or limit mandatory consumer rights.

9. Website content and acceptable use

Nucli and the relevant rights holders retain rights to website content, artwork, logos and research materials. You may use product information to evaluate an order and use downloads according to their stated permissions. Preserve source attribution and qualifications when sharing permitted educational resources. Do not alter findings or imply an endorsement.

Do not misuse accounts or forms, impersonate others, introduce harmful code, interfere with site operation, bypass access controls or collect other users’ information without authorization. Linked external sites have their own terms and privacy practices. Nucli does not control them.

10. Warranties and responsibility

Unless an express product warranty says otherwise, and only to the extent permitted by law, website information and research materials are supplied without implied warranties of merchantability, fitness for a particular purpose or non-infringement. Nucli does not promise uninterrupted website access or a particular research outcome.

To the extent permitted by law, Nucli is not responsible for indirect or consequential losses, including lost profits, arising from use of the website or products. Where lawful, liability relating to a product is limited to the amount paid for that product. These limits do not exclude non-waivable rights, required remedies, fraud, willful misconduct or any liability that the law does not allow us to exclude or limit.

A business purchaser agrees, to the extent permitted by law, to reimburse Nucli for reasonable losses and defense costs arising from third-party claims caused by that purchaser’s unlawful use, unauthorized relabeling or resale, or material breach of these terms. This obligation does not cover claims caused by Nucli’s own unlawful conduct or override mandatory rights.

11. Changes, questions and legal rights

We may update these terms and identify the effective date here. Changes apply prospectively and do not retroactively change an accepted order without a lawful basis. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. Nothing here requires arbitration, waives a lawful review or prevents you from contacting a regulator or using a remedy available under applicable law.

For terms, order or product-use questions, contact Nucli LLC at [email protected], call 888-854-2504, or use our contact page.